In Part I, we talked about the guest experience and a few processional items to create a true sense of arrival at your spa, including pausing as part of the spa journey, implementing rituals to usher your guests into a relaxing state, and creating special differentiators. Now, I would like to share some concepts and […]

This topic is divided into two parts. In this post, I will share some thoughts to help you create one of the most important aspects to your guests’ sense of arrival. The next post will provide some concepts and best practices to help foster your team’s positive energy. In many cultures, a door, especially the […]

As those who work in the fashion industry know, future direction is always driven by trends.  Designers attend fabric shows to get ideas about texture and color, and a year later, we see the fruits of those labors in clothing collections.  Spas and salons also need to pay attention to trends in order to remain […]

As Universal Companies’ Director of Education, I frequently travel for business. When I book my online accommodations, I have a slight….um…ok….ENORMOUS obsession with hunting for the best hotel bathtub within 100 miles of my destination. If it fits in my travel budget, I always book a room with a sizeable tub. I also pack a […]